Terms of Service
Last updated: June 2026
Last updated: June 2026
By engaging Troven Enterprises - SMC Ltd for any supply or service, you agree to these terms. These terms govern all orders, quotations, and service arrangements between Troven and its clients.
All orders must be confirmed in writing (email, LPO, or WhatsApp). Quotations are valid for 14 days from the date of issue. We reserve the right to revise pricing if supplier costs change materially before order confirmation.
Payment is due as agreed per order. For new clients, we typically require 50% upfront and 50% on delivery. Established institutional clients may negotiate credit terms. Late payment attracts an interest charge of 2% per month.
We will use reasonable endeavours to meet agreed delivery timelines. Troven is not liable for delays caused by third-party suppliers, weather, or force majeure events. All deliveries are accompanied by a delivery note which must be signed by the recipient.
Any complaint about goods or services must be raised within 48 hours of delivery. We will investigate and, where the complaint is valid, arrange replacement or credit. We do not accept returns for goods that have been used or that were correctly supplied per the agreed specification.
Troven's liability for any claim shall not exceed the value of the order to which the claim relates. We are not liable for indirect or consequential losses.
These terms are governed by the laws of Uganda. Any disputes shall be subject to the jurisdiction of the Ugandan courts.