Frequently Asked Questions

Troven is a sourcing-and-supply intermediary. We find the best supplier for what you need, coordinate delivery, supervise any service work, and handle all the documentation - so you deal with one professional partner instead of multiple vendors.

We work exclusively with institutions - NGOs, international organisations, government bodies, schools, corporates, and UN agencies. We don't serve individual retail customers.

No strict minimum. We handle orders of all sizes. For best pricing on bulk categories like grocery and cleaning materials, larger volumes help - but we won't turn away a smaller order.

Yes. Troven Enterprises - SMC Ltd is registered with URSB, holds a KCCA trading licence, is TIN registered with URA, and is registered on the PPDA supplier portal. All documentation is available on request.

Email us your requirements or LPO at [email protected], WhatsApp us on +256 756 486 177, or use the contact form on our website. We'll respond within 2 hours with a proforma invoice or quote.

Yes. We accept Local Purchase Orders from all registered institutions. Send your LPO and we'll issue a proforma invoice before commencing supply.

Standard turnaround is 48 hours from order confirmation. Urgent orders may be fulfilled same-day or next-day depending on stock availability. Branded items and printing take 5–10 working days.

We currently focus on Kampala and surrounding areas. Contact us for upcountry delivery - we'll assess feasibility and logistics cost based on your order.

Every order includes a delivery note, tax invoice, and official receipt. Service jobs (cleaning, fumigation) also come with before-and-after photos and a completion report.

We accept bank transfer, mobile money (MTN & Airtel), and cash. Payment terms are agreed per order - we accommodate the procurement cycles of institutional clients.

Yes. We are registered on the PPDA supplier portal and actively bid on prequalification and tender opportunities. Contact us with details of your upcoming tender and we'll assess fit.

We issue proper tax invoices with our TIN number for all transactions. Speak to us about VAT requirements for your specific procurement framework.