Privacy Policy and Terms of Use

This Privacy Policy applies to Troven Enterprises - SMC Ltd, a company registered in Uganda and operating from Kampala. We supply office stationery, cleaning materials, branded merchandise, corporate gifts, catering supplies, and general institutional supplies to NGOs, government institutions, and private sector organisations across Uganda.

When you use our website, submit a quote request, apply for a job, or contact us in any way, you are entrusting us with your information. This policy explains what we collect, how we use it, and how we protect it.

We only collect information that is necessary to serve you. This includes:

Information you provide directly:

• Your name and the name of your organisation
• Your email address and phone number
• Your supply requirements or inquiry details
• Your CV and cover message if you apply for a job
• Any CC email address you choose to include on a quote request

Information collected automatically:

• Basic website usage data such as pages visited and time spent (via analytics tools if enabled)
• Your browser type and device information
• Your approximate location if you allow it

We do not collect sensitive personal information such as national ID numbers, financial account details, or health information.

We use the information you provide solely to serve you better. Specifically:

• To respond to your quote request with an itemised quotation
• To process and fulfil supply orders you confirm with us
• To send you an automatic confirmation when you submit a form
• To review and respond to job applications
• To communicate with you about your order, delivery, or inquiry
• To improve our website and services based on usage patterns

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• Service providers: We use EmailJS to send and receive form submissions. Your form data passes through their platform securely. EmailJS does not use your data for any other purpose.
• Legal obligations: If required by Ugandan law or a valid legal order, we may disclose information to the appropriate authorities.
• Business operations: If Troven is acquired or merges with another entity, your data may be transferred as part of that transaction. You will be notified if this occurs.

In all cases we take reasonable steps to ensure your information is handled with care and in line with this policy.

We take reasonable measures to protect your personal information from unauthorised access, disclosure, or loss. These measures include:

• Using HTTPS encryption on our website so data is transmitted securely
• Limiting access to your information to only those who need it to serve you
• Using trusted third-party platforms (EmailJS, Gmail) that maintain their own security standards
• Not storing sensitive information in formats that could be easily compromised

No system is completely secure. If you believe your information has been misused or compromised, please contact us immediately at [email protected].

You have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Request deletion of your personal data where it is no longer needed
• Withdraw consent for us to contact you at any time
• Object to how we are using your information

To exercise any of these rights, email us at [email protected] with your request. We will respond within 14 business days.

Our website may use basic cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

We use cookies for:

• Remembering your preferences on return visits
• Understanding which pages are most visited so we can improve them
• Basic analytics to measure website performance

We do not use cookies to track you across other websites or for advertising purposes. You can disable cookies in your browser settings at any time, though this may affect some features of the website.

By using this website you agree to the following terms:

Acceptable use:

• You may use this website for lawful purposes only
• You may not use this website to submit false, misleading, or fraudulent information
• You may not attempt to gain unauthorised access to any part of this website or its systems
• You may not use this website in any way that could damage, disable, or impair its operation

Intellectual property:

• All content on this website including text, images, logos, and design is owned by Troven Enterprises - SMC Ltd
• You may not reproduce, distribute, or use any content from this website without our written permission

Limitation of liability:

• Troven Enterprises - SMC Ltd makes every effort to keep information on this website accurate and up to date, but we do not guarantee its completeness or accuracy
• We are not liable for any loss or damage arising from your use of this website or reliance on its content
• Links to third-party websites are provided for convenience only. We are not responsible for the content or practices of those sites

We may update this Privacy Policy and Terms of Use from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes we will update the effective date at the top of this page.

We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us: